Support
A question, a problem, an idea? Write to me directly — a real person (me) answers.
The simplest way is to email me:
support@kontexvox.com
I reply within 48 hours. For a technical issue, include your iPhone model and iOS version — it saves a round trip.
Testing the beta? Report a bug or unexpected behavior →
Before you write, this often solves it
My description doesn't show on the photo
Make sure you're looking at the enriched copy (the "KontexVoX" album in your photo library), not the original — KontexVoX never modifies your originals.
The description disappeared after sending
WhatsApp, Instagram and most messaging apps strip metadata when sending as an image. Use AirDrop, email attachments, or the Files app — or send as a "document" in messaging apps.
I reached my daily quota
Classic Mode is limited to 15 photos per day for free, 30 with an account (email), unlimited with Premium. The quota resets every day. See pricing.
The transcription makes mistakes
Speech recognition runs entirely on your iPhone — that's the price of privacy, and it improves with every iOS version. During a session, swipe left to go back and fix a word.
Delete my account and data
Your account only contains your email address (used for the quota). Write to me and I'll delete it — your photos and descriptions live on your device and never left your photo library. See the privacy policy.